Thank you for visiting and shopping at Pacific Gourmet. The following are the terms and conditions that constitute our Shipping and Returns Policy.​
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Shipment Processing Time
All orders are processed and shipped on one day of the working week (Thursday). Currently, we only deliver to the Perth greater metropolitan area from Joondalup down to Mandurah.
Orders which are made prior to 4.00 pm Tuesday will be packed and shipped the following Thursday.
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Shipping Rates
Delivery is free to your door within the Perth greater metropolitan area from Joondalup down to Mandurah.
Delivery Instructions
Prior to the delivery of your order, we will text you and provide a 2-hour delivery window.
If no one is home your order will be left in a safe place at the delivery address inside an insulated box.
Please note as seafood products are perishable, we highly advise you have someone at the delivery address, ready to receive you order.
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Return & Refund Policy​
As seafood products are perishable, all orders processed for delivery are final.
If you would like to change or cancel your order, please email lee@redchamber.com.au prior to 12pm Tuesday.
ALL SALES FINAL POLICY
FOR ONLINE ORDER AND DELIVERY
This applies to all online orders and the delivery of Pacific Gourmet Seafood products.
As seafood products are perishable items, we can not accept returns once delivered. All orders are processed, packed, and delivered in accordance with Australian food safety standards. To ensure that your delivered seafood isn't spoilt, we highly advise you have someone at the delivery address ready to receive your order, within the 2-hour delivery window we provide you on the morning of the delivery.
Before you checkout, please do check your order carefully that you have selected the right product type, right quantities, and right delivery address.
However, if the wrong product is delivered (different from your order confirmation note) then a replacement of the right product will be offered to you. Depending on where you live, the time it may take for your replacement product to reach you may vary.
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